Privacy Policy

Last Updated: August 7, 2026

Complete Dealer Care LLC ("Complete Dealer Care," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit CompleteDealerCare.net, request information or a quote, communicate with us, purchase or inquire about a vehicle service contract, or otherwise interact with us.

1.Personal Information We Collect

Depending on how you interact with us, we may collect:

Contact information, such as your name, email address, telephone number, and mailing address.
Vehicle information, such as the vehicle year, make, model, mileage, and vehicle identification number (VIN).
Inquiry information, including the vehicle service contract information you request, your preliminary interests, form submissions, and communications with us.
Communications and consent records, including emails, call or text-message records, marketing preferences, opt-out requests, and records showing when and how consent was provided.
Device, internet, and advertising information, such as your IP address, browser type, device type, operating system, referring page, pages viewed, approximate location derived from your IP address, cookie or advertising identifiers, and interactions with our website or advertisements.
Other information you voluntarily provide when contacting us.

Complete Dealer Care LLC sells and enrolls customers in vehicle service contracts and collects authorized payments by phone. We do not administer claims or act as the contract administrator or obligor. Please do not submit payment-card information or other sensitive financial information through our website forms.

2. How We Collect Personal Information

We may collect personal information:

Directly from you when you submit a form, request information, call, email, send a text message, or otherwise communicate with us.
Automatically through cookies and similar technologies when you use our website.
From advertising and analytics services, including Google Ads and Google Analytics, when you interact with our advertisements or website.
From marketing or lead-source partners when you request information through one of those partners.
From participating independent third-party providers when necessary to respond to or support an inquiry.
From other sources permitted by law.

If you provide information about another person, you represent that you are authorized to provide that information.

3. How We Use Personal Information

We may use personal information to:

Respond to your inquiries and requests for information.
Understand your preliminary interest in vehicle service contract options.
Connect you with participating independent third-party providers that may explain available vehicle service contract options.
Communicate with you about your inquiry.
Provide customer support relating to your inquiry or referral.
Send marketing calls, text messages, or emails when permitted by law and consistent with your consent and communication preferences.
Maintain records of inquiries, communications, consent, and opt-out requests.
Measure advertising performance and attribute inquiries or conversions to advertising campaigns.
Operate, maintain, secure, analyze, troubleshoot, and improve our website and business operations.
Detect and prevent fraud, misuse, security incidents, and unlawful activity.
Protect our legal rights and comply with applicable laws, regulations, legal processes, and governmental requests.
Carry out another purpose disclosed when the information is collected or with your consent.

Complete Dealer Care does not determine final eligibility, pricing, coverage, or contract terms. Those matters are determined by the participating independent third-party provider.

4. How We Disclose Personal Information

We may disclose personal information to:

Participating independent third-party providers so they can respond to your inquiry and explain vehicle service contract options that may be available.
Service providers that assist us with website hosting, forms, customer relationship management, communications, call or text-message delivery, information technology, cybersecurity, analytics, and other business operations.
Advertising and analytics partners, including Google, to measure website and advertising performance, attribute inquiries or conversions, prevent invalid activity, and support advertising where permitted by law.
Marketing and lead-source partners when necessary to identify or respond to an inquiry submitted through that partner.
Government authorities or other parties when disclosure is required or permitted by law or reasonably necessary to protect rights, safety, property, or the integrity of our services.
Parties involved in a business transaction, such as a merger, acquisition, financing, reorganization, or sale of business assets, subject to appropriate confidentiality protections.
Other parties at your direction or with your consent.

Complete Dealer Care LLC does not sell personal information for money. Certain disclosures involving advertising or analytics technologies may be treated as a “sale,” “sharing,” or targeted advertising under some state privacy laws even when no money is exchanged. Where applicable, you may exercise your opt-out rights through our cookie or privacy controls, a legally recognized preference signal, or by contacting us.

We do not disclose mobile opt-in information or text-message consent records to third parties for their own marketing or promotional purposes. We may disclose this information to service providers that help us deliver communications, but those providers may use it only to provide services on our behalf or as required by law.

5. Cookies, Google Advertising, and Analytics

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, maintain security, understand website performance, analyze how visitors use the website, measure advertising, and attribute inquiries or other actions to advertising campaigns.

We may use Google Ads, Google Analytics, and related Google services. Google may collect or receive information from our website and elsewhere and use that information to provide measurement services, prevent invalid activity, deliver ads, and, when enabled and permitted, personalize ads. Information may include IP address, device and browser information, cookie or advertising identifiers, pages viewed, and actions taken on the website. Learn more about how Google uses information from sites and apps that use its services at policies.google.com/technologies/partner-sites and about Google's privacy practices at policies.google.com/privacy.

We do not send Google information that identifies you directly—such as your name, email address, telephone number, or VIN—through advertising tags or analytics parameters. If we use enhanced conversions or another Google customer-data feature, data is transmitted in a privacy-enhancing format and handled according to Google's applicable customer-data terms and policies.

You can control cookies through your browser settings and our website cookie or privacy controls. Blocking some cookies may affect website functionality. Where required by law, we recognize browser-based opt-out preference signals, such as the Global Privacy Control, for the browser or device that sends the signal. You may also control how Google uses information for personalized advertising through Google's My Ad Center at myadcenter.google.com and use the Google Analytics opt-out browser add-on available from Google.

Our website is not currently designed to respond to traditional "Do Not Track" signals, which do not have a uniform industry standard.

6. Calls, Text Messages, and Email

If you provide your telephone number and the required consent, Complete Dealer Care may contact you about vehicle service contract options by call or text message, including through automated technology or an artificial or prerecorded voice, as described in the consent presented when you submit your information. Consent to marketing calls or texts is not a condition of purchasing any product or service. Message frequency varies, and message and data rates may apply.

You may opt out of marketing text messages by replying STOP. You may request help by replying HELP. You may also ask us to stop marketing calls or use the unsubscribe link in a marketing email. We may still send non-marketing communications that are necessary to respond to your request, administer a transaction or contract, provide customer service, or comply with law.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to respond to inquiries, provide services, maintain business and consent records, satisfy contractual and legal obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary based on the type of information, the relationship involved, and applicable legal requirements. We may retain deidentified or aggregated information where permitted by law.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, network, storage system, or transmission method is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Choices and Rights

You may ask to access, correct, or delete personal information we maintain about you, or to obtain information about our privacy practices. Depending on where you live and subject to legal exceptions, you may also have rights to:

Confirm whether we process your personal information and obtain a copy.
Correct inaccurate personal information.
Delete personal information.
Obtain certain personal information in a portable format.
Opt out of the sale of personal information, targeted advertising, or certain profiling.
Limit certain uses or disclosures of sensitive personal information.
Appeal our decision on a privacy request.
Receive equal service and not be discriminated against for exercising a privacy right.

To submit a request, contact us using the information in Section 14. Please describe your request and provide enough information for us to identify the relevant records. We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity verification.

We will respond within the time required by applicable law. Some information may be exempt from a request, including information we must retain to comply with law, complete a transaction, protect security, or establish or defend legal claims.

If applicable law treats our use of advertising technologies as a sale, sharing, or targeted advertising, you may opt out as described above. We will process opt-out requests and recognized preference signals as required by applicable law.

10. California Notice at Collection

California residents may have rights under the California Consumer Privacy Act, as amended, when that law applies to our processing. The categories of personal information we may collect are described in Section 1; the purposes are described in Section 3; the categories of recipients are described in Section 4; and our retention approach is described in Section 7.

We do not use or disclose sensitive personal information for purposes that require a right to limit under California law. We do not knowingly sell or share the personal information of consumers under 16 years of age. Our disclosures to advertising and analytics providers may constitute "sharing" under California law; California residents may opt out as described in Sections 5 and 9.

California residents may request information about certain disclosures of personal information for third parties' direct-marketing purposes under California's "Shine the Light" law, where applicable, by contacting us as described below.

11. Children's Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

12. Third-Party Websites and Services

Our website may link to websites or services operated by third parties. Their privacy practices are governed by their own notices, and we are not responsible for their content or privacy practices. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last Updated" date. If required by law, we will provide additional notice or obtain consent before a material change takes effect.

14. Contact Us

If you have questions, wish to exercise a privacy right, or want to update your communication preferences, contact:

Complete Dealer Care LLC
10000 Lincoln Dr East
Marlton, New Jersey 08053
Phone: (800) 220-0153
Email: sales@completedealercare.com
Website: CompleteDealerCare.net/contact-us